Return & Refund Policy – Nanma Foods

At Nanma Foods, we take pride in delivering fresh and high-quality grocery products. Due to the nature of food items, our return policy is designed to ensure safety, hygiene, and fairness.

1. Eligibility for Returns

Returns are accepted only in the following cases:

1. Product received is damaged, leaking, or defective
2. Wrong item delivered
3. Product quality issue (must be reported immediately upon delivery)

To be eligible:

1. The issue must be reported within 24 hours of delivery
2. Product should be unused and in original packaging
3. Proof such as photos or videos is required

2. Non-Returnable Items

Due to hygiene and safety reasons, the following cannot be returned:

1. Opened or used food products
2. Perishable items once delivered
3. Items without original packaging

3. Return Process

To request a return:

1. Contact us via phone or email within 24 hours
2. Share order details and proof (photos/videos)
3. Our team will verify and approve the request

Once approved, we will arrange pickup (if applicable) or provide further instructions.

4. Refund Policy

1. Refunds will be processed for approved returns only
2. Refund will be issued to the original payment method
3. Processing time: 3–7 business days after approval

In certain cases, we may offer:

1. Replacement of the product
2. Store credit (if preferred by customer)

5. Cancellation Policy

1. Orders can be cancelled before dispatch only
2. Once shipped, cancellation is not possible

6. Shipping Charges

1. Shipping charges are non-refundable unless the return is due to our error
2. In case of wrong or damaged product, return shipping will be handled by us

7. Contact Us

For return or refund requests:

Nanma Foods

Chengamand, Aluva

Branch: Karunagapally

Business Hours: 9:00 AM – 9:00 PM

📞 9567787155 / 9605409855

📧 nanmaoilmills24@gmail.com